My name is Melissa Haddad and I am the first person you will speak to when you contact us, whether by phone, email or our contact form.  Since you get me first, I’d like to share with you who I am.

Other than being the Mediation Coordinator here at Families First Mediation, I’m a mom of two young children. Isabella who is almost 11 and Christian who is 7.  We live in Oshawa in small house that we made our home 15 years ago.

I have been an Administrative and Executive Assistant for over 20 years.  During those years I had many opportunities to help many people, customers and clients of the various companies I worked for.  I met Julie many years ago in my last position.  I was the Receptionist and Administrative Assistant for Rogers TV and Julie was a Community Producer of a show. Did you get a chance to see  her show “We Need To Talk”?

Sadly, you won’t see me at the office as I work from home.  This works well for both Julie and I as I can be here for when my children get home and Julie can meet with clients in a private setting.

I love getting the chance to connect with you and it’s truly about what value I can provide to you as the client, I am here to listen.  Being that I am your first point of contact and that you are contacting us because you are going through a stressful time, I try to be a listening ear and a calming voice. And yes, I do really care.  I understand how confusing, emotional and stressful separation is because I have been down this road.  I will lend an ear and help provide you as much information as I am permitted.

I encourage you to call us! Julie and I are a great team, and I feel we truly chose each other because we want to make a difference and help you get through challenges we’ve already faced.